Pre Discharge Bankruptcy Course

REGISTRATION

• Is this course a requirement for my bankruptcy case?

  Yes. The law requires that you must complete a pre discharge bankruptcy course before you may be granted a discharge. This is a mandatory course.

• Will this course satisfy the requirements for both chapter 7 and chapter 13 cases?

  Yes. Our bankruptcy course is approved to satisfy the requirements for both chapter 7 and chapter 13 bankruptcy cases.

• How do I get started with the second bankruptcy course?

  To register for the second bankruptcy course, please visit:
  https://www.debtoredu.com/post-bankruptcy-course.aspx.

• Do I have to take this course only when your customer service is open?

  No. The course is available to take 24 hours a day, 7 days a week, and 365 days a year. You may register for the course and take it at any time.

• When should I take the second bankruptcy course?

  The second bankruptcy course should be taken after your bankruptcy case is filed. This is the second bankruptcy course that must be taken prior to receiving a discharge from the court. Depending on the specifics of your case and advice from your attorney, you may want to take this course prior to the meeting of creditors.

• What information do I need to register for the second bankruptcy course?

  You need the following information to register for the second bankruptcy course: first name, last name, last 4 digits of your social security number, and your bankruptcy case number.

• Where can I find my bankruptcy case number?

  Your bankruptcy case number (e.g., 20-12345) can be found on your bankruptcy paperwork. After you file a bankruptcy case, the court usually sends you a confirmation that contains your bankruptcy case number. If you have an attorney, they can provide you this information. The bankruptcy case number consists of 2 numerical digits for the year (e.g., 20) and the 5 digits that follow. If your case number looks like 1:20-bk-12345-xyz, we just need the 20-12345.

• Can my spouse and I take the bankruptcy course together?

  Yes. You and your spouse can register and take the second bankruptcy course together or separately.

• I mistakenly registered for the course without my spouse. Can I add my spouse onto the account at a later time?

  Yes. Please send an email to support@debtoredu.com with your request. Please include your first name, last name, last 4 digits of your social security number, the email address that you registered with, and a confirmation that your spouse was present with you during the course.

• I took the first bankruptcy course with another course provider. Can I still take the second bankruptcy course with your company?

  Yes. You are not required to complete both courses with the same company. We encourage you to take the second bankruptcy course with us as we provide the course for the lowest price of $14.95 per household and excellent service. We are confident that you will love our course.

• Can I take the second bankruptcy course if I do not have an attorney?

  Yes. You are not required to have an attorney to take this second bankruptcy course.

• Do you also offer the first bankruptcy course?

  Yes we do. To register for the first bankruptcy course that should be taken before your bankruptcy case is filed, please visit: https://www.debtorcc.org/bankruptcy-credit-counseling-course.aspx.

BANKRUPTCY COURSE

• Is this bankruptcy course approved by the US Trustee?

  Yes. The pre discharge bankruptcy course provided by DebtorEdu.com is approved by the US Trustee.

• Is this bankruptcy course approved in Alabama and North Carolina?

  Yes. This course is approved in all districts of Alabama and North Carolina by the Bankruptcy Administrator.

• What states are you approved in?

  DebtorEdu.com is approved to provide the pre discharge bankruptcy course (second bankruptcy course) in all US states and territories.

• What will I learn during the second bankruptcy course?

  The second bankruptcy course will cover budgeting, money management, wise usage of credit cards, financial crisis, and consumer information.

• How long is the second bankruptcy course?

  The law requires that you spend a minimum of 2 hours on this course. You are not required to complete the course in one sitting. You may complete the course at your own pace.

• What formats do you offer for the bankruptcy course?

  This bankruptcy course is offered in written, audio, and video formats.

• Do I have to complete the bankruptcy course in one sitting?

  No. If you log off the pre discharge bankruptcy course without completing it, our website will remember where you left off once you log back in. You can finish the course at your own pace. The course is available 24 hours, 7 days a week.

• Does the second bankruptcy course have a final test?

  As per US Trustee requirements, you must complete a set of multiple choice questions at the end of the course and score a minimum of 70%. Don’t worry - you have unlimited attempts to pass at no extra charge.

• How can I download a copy of the course material?

  A copy of the course material will be available for download upon completion of the course. If you are already logged out, please log in to your account using the following link: https://www.debtoredu.com/login.aspx.
  
  Once logged in, please click on the button titled ‘View Completion Certificate’. You will then see a link to download the full course material.

• Will you share my information with anyone else?

  We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may release your information when we believe releasing it is appropriate to comply with the law, to enforce our site policies, or protect ours or others rights, property, or safety. We are also required to release your information if requested by the United States Trustee’s Office.

• Will the information that I enter on your website become part of my bankruptcy case?

  No. The information provided to us during the course is used only to provide you with the pre discharge bankruptcy service. The information will not become part of your bankruptcy case.

PAYMENT

• What is the cost of the second bankruptcy course?

  The second bankruptcy course is $14.95 per household.

• What forms of payment do you accept?

  We accept credit, debit, and prepaid cards that have a Visa, MasterCard, Discover, and AmericanExpress logo.

• Can someone else pay for the course on my behalf?

  Yes. Anyone is allowed to make a payment on your behalf by using a credit or debit card.

• Is it safe to input my credit card information on your website?

  Yes. As the #1 provider of bankruptcy courses nationwide, we take every measure to protect our clients’ personal information. We use Authorize.net to process payments. All payments will be made over a secure encrypted connection so credit card numbers and private details cannot be stolen in transit. This is as secure as online ordering can be.

• How can I request a refund?

  We provide a 100% money-back guarantee prior to your certificate being issued. To request a refund, send an to support@debtoredu.com. Please be sure to include your first name, last name, last 4 digits of your social security number, and a reason for requesting a refund. Refunds are only granted if requested within 6 months of registration.

• My attorney provided me with a billing code but it does not work on your website. What should I do?

  If the billing code does not work on our website, please contact your attorney for assistance. We are prohibited from disclosing your attorney’s billing code.

• How do I request a fee waiver?

  During registration, we will notify you if you qualify for a fee waiver. If you qualify, you must submit the paperwork that we request and wait a minimum of 72 hours for us to make a determination. Please do not submit multiple inquiries for a fee waiver as it will delay the review process.

CERTIFICATE

• When will I receive my certificate?

  Your certificate will be available to download immediately upon completing the course. We will provide the certificate for download in your account, email you a copy, and also send a copy to your attorney if you provided their email address. You may also request a physical copy of your certificate by mail.

• I finished the bankruptcy course. How can I get a copy of my certificate?

  Your certificate is generated within a few minutes of course completion and available for download in your account and also emailed to the email address that you provide during registration. To download a copy of your certificate, please log in to your account using the email address that you registered with and follow the instructions. Here is a link to the login page: https://www.debtoredu.com/login.aspx.

• What certificate delivery options do you offer?

  Your certificate of completion can be emailed, faxed, or mailed to you. If you have an attorney or preparer, a duplicate copy of your certificate will be provided to your attorney or preparer if you provide their information.

• Will you send a copy of my certificate to my attorney?

  Yes. If you provide us with your attorney’s email address, we will submit a copy of the certificate of completion to your attorney.

• My attorney did not receive my certificate. What should I do?

  Send an email to support@debtoredu.com requesting that we send a copy of your certificate to your attorney. Please be sure to include your first name, last name, last 4 digits of your social security number and your attorney’s email address in the email that you send us. We will send a copy to your attorney by email.

• What happens after I receive my certificate?

  You will have to file the certificate with the appropriate bankruptcy court evidencing that you completed the course. If you have an attorney, your attorney should file the certificate with the court for you.

• Will you file the second bankruptcy course certificate with the court on my behalf?

  We provide an optional service of filing the certificate of completion with the court on your behalf. During registration you will be provided with the option. If you have an attorney, your attorney should file the certificate with the court on your behalf.

TROUBLESHOOTING

• What should I do if I do not remember my password?

  Use the forgot password feature by visiting the following link:
  https://www.debtoredu.com/forgot-password.aspx.
  
  If you still cannot log in, please send an email to support@debtoredu.com requesting that we reset your password. Please be sure to include your first name, last name, and last 4 digits of your social security number in your email.

• I was kicked off the course and can't get back in. What should I do?

  Please visit the login page and input your email address that you registered with and your password to log back in: https://www.debtoredu.com/login.aspx.
  
  If you have forgotten your password, you may request a password reset at the following link:
  https://www.debtoredu.com/forgot-password.aspx

• I am trying to login to take the course but the system will not recognize my email address. What should I do?

  Please make sure that you have already registered for an account. If you have not registered, you may create an account at the following link:
  https://www.debtoredu.com/post-bankruptcy-course.aspx.
  
  If you have registered but do not remember your password, please use the forgot password feature to request a new password at the following link:
  https://www.debtoredu.com/forgot-password.aspx.
  
  If you still cannot access your account, please send an email to support@debtoredu.com letting us know that you are having difficulty logging in. Please be sure to include your first name, last name, and last 4 digits of your social security number in the email, and we will help you log in to your account.

• I mistakenly took the first bankruptcy course instead of the second bankruptcy course. What should I do?

  Please send an email to support@debtoredu.com to notify us that you took the wrong bankruptcy course. We will provide you a full refund and you may proceed with taking the second bankruptcy course using the same login information that you used.
  
  To take the second bankruptcy course, please login at the following link: https://www.debtoredu.com/login.aspx.